Errorcode2020 - The video will not play


The errormessage "Errorcode2020" indicates an instable or slow internet connection.

To ensure smooth operation, we recommend observing the following instructions:

  • Close all other applications that might influence the bandwidth and processor performance available, e.g. Skype, Lync, other video players or streaming services.
  • Avoid using too many browsers, browser windows or tabs.
  • Try to change to a cable connection, since these normally are stronger than WiFi
  • Make sure the download speed of at least 1.2 Mbps. (please check via speedtest you usually find on your provider's website)
  • Please try to change your browser: they handle slow or instable connections differently

If you have any questions or are in need of further assistance, please do not hesitate to contact the Service Team.

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